Shipping policy
Order Processing Times
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, promotions, or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.
Shipping Locations
We currently ship to the United Kingdom and selected international countries.
If your country is not available at checkout, we may not currently ship to your location.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.
Estimated delivery times:
|
Destination |
Estimated Delivery Time |
|---|---|
|
United Kingdom |
2–5 business days |
|
Europe |
5–10 business days |
|
Rest of World |
7–15 business days |
Delivery times are estimates only and may vary due to courier delays, customs checks, weather, strikes, or other circumstances outside our control.
Free Shipping
We offer free shipping on orders over £50 within the United Kingdom.
Free shipping will be automatically applied at checkout when your order meets the required minimum spend.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Please allow up to 24–48 hours for tracking details to update after dispatch.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you enter an incorrect or incomplete address, please contact us immediately at:
support@dayybreak.com
We cannot guarantee changes can be made once an order has been processed or dispatched.
If an order is returned to us due to an incorrect address, failed delivery, or refusal to accept the parcel, the customer may be responsible for any additional shipping costs.
Lost, Delayed, or Damaged Orders
We are not responsible for delays caused by couriers, customs, or events outside our control.
If your order appears to be lost or significantly delayed, contact us at support@dayybreak.com and we will help investigate with the courier.
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the issue and advise on the next steps.
International Shipping
For international orders, customs duties, taxes, import fees, or brokerage charges may apply.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
Failed Delivery or Returned Packages
If a package is returned to us because it was not collected, refused, or the delivery address was incorrect, we may offer to resend the order.
Additional shipping charges may apply.
If a refund is requested, the original shipping cost may not be refundable.
Contact Us
For shipping questions, contact us at:
Dayybreak
Email: support@dayybreak.com